bhk22 Privacy Policy

Introduction and Purpose of This Policy

bhk22 ("we", "us", or "platform") is a trusted online casino and betting service provider in Bangladesh. We place the highest priority on the privacy of every user who uses our services.

This privacy policy explains what information we collect when you use the bhk22 website and services, how we use that information, who it may be shared with, and what your rights are. By using our services, you are considered to have accepted the terms of this policy.

Our platform is only for individuals aged 21 or older. You must confirm your age when registering, and we reserve the right to verify this information.

What Information We Collect

bhk22 collects various types of information in order to provide its services. A detailed description of that information is given below:

2.1 Personal Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification)
• National ID or passport number (when identity verification is required)
• Permanent and current address
• Email address
• Mobile number (linked to bKash, Nagad, Rocket, Upay transactions)

2.2 Financial Information

• Mobile banking account number (bKash, Nagad, Rocket, Upay)
• Bank account information (for bank transfers)
• Deposit and withdrawal history
• Transaction amounts and timestamps

2.3 User Behavior Information

• Login times, browsing history, and page visit data on the platform
• Game play history, betting amounts, and results
• IP address, device type, and operating system
• Browser type and version
• Cookies and session data

2.4 Communication Information

• Live chat conversations
• Complaints or inquiries sent by email
• Support ticket information

How We Collect Information

bhk22 collects user information in the following ways:

3.1 Direct Collection

When you open an account on our platform, carry out financial transactions, or contact the support team, you voluntarily provide us with information. This information is collected directly from you.

3.2 Automatic Collection

When you browse our website, certain information is automatically collected through cookies, web beacons, and similar technologies. This includes your IP address, browser type, and browsing activity.

3.3 Cookie Policy

We use three types of cookies: (a) Essential cookies — required for the normal functioning of the website; (b) Functional cookies — to remember your preferences; (c) Analytics cookies — to analyze user behavior in order to improve our services. You can manage cookies through your browser settings, though doing so may limit some features of the site.

How Your Information Is Used

bhk22 uses collected information only for the following legitimate purposes:

• Account management: To create, manage, and secure your account.
• Identity verification: To confirm age and identity and to prevent fraud.
• Financial transactions: To process deposits and withdrawals.
• Customer support: To resolve your questions, complaints, or issues.
• Platform improvement: To improve the quality of our services and add new features.
• Security: To prevent unauthorized access, fraud, and cyberattacks.
• Responsible gaming: To identify excessive betting patterns and provide assistance to users.
• Legal compliance: To meet applicable legal obligations.

Information Sharing and Disclosure

bhk22 never sells or rents your personal information to third parties for commercial purposes. However, information may be shared in a limited way in the following circumstances:

5.1 Service Provider Partners

Necessary information may be shared with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay, bank), technical support, and anti-fraud verification. These parties are required to comply with our privacy standards.

5.2 Legal Obligations

Information may be disclosed in response to applicable laws in Bangladesh, court orders, or valid requests from government authorities.

5.3 Business Changes

In the event of a merger, acquisition, or asset transfer, user information may be transferred to the new entity. Users will be given advance notice in such cases.

Information Security Measures

bhk22 has implemented both technical and administrative security measures to protect your information:

• All data transmission is secured through SSL (Secure Socket Layer) encryption technology.
• Two-Factor Authentication system.
• Regular security audits and vulnerability testing.
• Access to data is limited to authorized personnel only.
• Real-time monitoring system to detect suspicious activity.
• Data backup and recovery plan.

However, no method of data transmission or storage over the internet is completely secure. Even with our best efforts, we cannot guarantee absolute security.

Data Retention Period

bhk22 retains your information only for as long as necessary:

• All information is retained while your account is active.
• Even after an account is closed, financial transaction records may be retained for a specified period in accordance with legal obligations.
• Information related to fraud prevention may be retained for an extended period.
• Marketing preference data will be deleted immediately after you withdraw your consent.

Your Rights

As a bhk22 user, you have the following rights:

8.1 Right to Know

You can find out at any time what information we hold about you and what purpose it is being used for.

8.2 Right to Correction

If your information is incomplete or incorrect, you can have it corrected. This can be done through your account settings or by contacting the support team.

8.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, if there are legal obligations, it may not be possible to delete all information.

8.4 Right to Restrict Processing

In certain circumstances you may request that the processing of your information be restricted.

8.5 Right to Lodge a Complaint

If you believe our privacy policy has been violated, you may file a complaint directly with our support team.

To exercise any of the above rights, please contact us. We will try to respond within 72 hours.

Protection of Minors

bhk22 strictly provides services only to individuals aged 21 or older. We do not knowingly collect personal information from any minor. If we become aware that a minor has created an account, we will immediately close that account and delete the associated information.

If a parent or guardian suspects that their child has opened an account on our platform, please notify our support team.

Third-Party Services

Game providers on our platform (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt) operate under their own privacy policies. Users do not have a direct financial relationship with these providers — all transactions are handled through bhk22.

Payment processing providers (bKash, Nagad, Rocket, Upay, bank) are subject to their own privacy terms. It is recommended that you read the relevant provider's policy before using their services.

Changes to This Policy

bhk22 reserves the right to update this privacy policy as needed. If any significant changes are made, we will notify users in the following ways:

• By displaying a notice in a prominent location on the website.
• By sending a notification to your registered email address.
• By requesting renewed consent to the policy at your next login.

Continuing to use the platform after a change has been made will be considered acceptance of the new policy.

Contact Us

If you have any questions, comments, or concerns about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

Our privacy team typically responds within 72 business hours. For urgent matters, contact us via 24/7 live chat.